CANCELLATION AND REFUND POLICY
Since all orders are customized as per the customer’s requirement and are perishable in nature, refund on any cancellation is not possible on the same day.
2. It is required that 1-day prior notice of cancellation be given for regular cakes and 3-days prior notice be given for Large or
Special Cakes. Refund charges of 5% per order shall be applicable.
3. Cancellation of Order shall be mailed by the customer at firstname.lastname@example.org with the
Subject: “Cancellation Request” and specifying in the mail:
a) Order ID
b) Reasons for Cancellation
c) The Orange Bakehouse will issue a refund to the same card/account/medium through which you have made the
payment in case of cancellation.
4. All refunds shall be made within the period of 7-10 working days from the date of cancellation.
5. It is entirely up to The Orange Bakehouse’s discretion, to change, cancel, refund, or otherwise offer any other option
to the customer.
6. In case of any refund, the amount will be credited as The Orange Bakehouse Cash points into your Orange Bakehouse Wallet
for any future purchase.